Payment Policy

Payment Policy

At Pawzy Care, we want your shopping experience to be simple and secure. Here's everything you need to know about how payments work on our store.

Accepted Payment Methods

Payment Security

All transactions run through an encrypted payment gateway secured with SSL. Pawzy Care never sees or stores your card details — payment information goes directly to our payment processor and is never held on our servers.

Order Confirmation

You'll receive a confirmation email as soon as your payment is approved. This usually arrives within a few minutes, but allow up to 24 hours during busy periods.

If it hasn't arrived, check your spam or junk folder first. Still nothing? Email us at pawzyhelp@gmail.com with the name and email you used at checkout and we'll track it down.

If Your Payment Is Declined

A declined payment is usually one of three things:

• A typo in the card number, expiry date, or security code
• A billing address that doesn't match the one your bank has on file
• Your bank blocking an international transaction

Check those first and try again. If the payment still won't go through, your bank or card provider will be able to tell you why — we don't receive that information on our end. You're welcome to email us at pawzyhelp@gmail.com and we'll help where we can.

Currency

Prices are displayed in your local currency where available. Your bank may apply a currency conversion fee on international transactions — this is set by your bank, not by us.

Fraud Prevention

We reserve the right to cancel any order we believe to be fraudulent. For high-value orders, we may ask for additional verification before shipping. If your order is cancelled for this reason, you'll be refunded in full to your original payment method.

Questions

Email us at pawzyhelp@gmail.com and we'll reply within 24 hours.