Frequently Asked Questions (FAQ)

How do I choose the right size?

Every product page has a size chart with measurements and breed examples. Measure your dog while they're standing, from the points shown in the chart. If they fall between two sizes, go with the larger one. Still unsure? Email us your dog's breed and weight and we'll recommend a size.

How long does shipping take?

Orders are processed within 1–3 business days. Delivery then takes 6–12 business days depending on where you are. You'll receive a tracking link by email as soon as your parcel leaves our warehouse.

Where do you ship from?

We ship from warehouses in the United States, Europe, and Asia, and we always dispatch from the location closest to you. If your order contains several items, they may arrive in separate parcels with their own tracking numbers.

What if my dog doesn't like it?

You have 60 days to decide. Dogs are individuals — some take to a new product on day one, others need a week to settle. If yours doesn't take to it at all, email us and we'll arrange a return.

How do I clean it?

Most of our products are machine washable on a cold, gentle cycle. Air dry rather than tumble dry — high heat shortens the life of the materials. Specific care instructions are listed on each product page.

Can I change or cancel my order?

If your order hasn't shipped yet, email us at pawzyhelp@gmail.com and we'll update or cancel it. Once it's dispatched we can't make changes, but you can still return it within 60 days.

What if my order arrives damaged?

Take a photo and email it to us within 48 hours of delivery. We'll send a replacement or refund you — no need to return the damaged item.

Do you ship internationally?

Yes, we ship worldwide. Depending on your country, orders may be subject to customs duties or import taxes. These charges are set by your local authorities and are the customer's responsibility.

Still have a question? Email us at pawzyhelp@gmail.com — we reply within 24 hours.